Frequently Asked Questions
Everything you need to know about your SINGER® sewing experience.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is the return policy for sewing machines?
We offer a 30-day return policy for machines purchased directly through our site. Items must be in their original packaging and include all accessories to be eligible for a full refund.
Do SINGER® machines come with a warranty?
Yes, all new SINGER® sewing machines come with a limited warranty that covers manufacturing defects in materials or workmanship. Warranty duration varies by model.
Where can I find manuals for older machine models?
You can download digital instruction manuals for both current and vintage models by visiting our Support section and entering your model number.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Klarna for financing.
How do I know which needles are compatible with my machine?
We recommend using SINGER® branded needles. Consult your machine's manual or our online Needle Guide to match the needle type and size to your specific fabric and project.